Its good to hear from our customers and knowing that Textcare is making a difference to everyday life for carers, and help with an already difficult time makes our job worth it.
Recent review ...
It’s difficult to know where to start. To say this system produced by Text Care has benefited us and our family on so many levels is a massive understatement. I’ve never written a review for anything before, good or bad but there is no way I could not do so with Text care as it has been absolutely outstanding. My mother in law is getting on a little now and isn’t so agile or able as she used to be. She’s not the best at keeping in touch and can be very difficult to contact. There have been many occasions when either we or members of the family have been worried about her well-being after not having contact for a few days. Up till now our only option has been for one the family to make the journey to her place to check that she is ok which can take anything from 45 to 90 minutes each way. Leaving aside the time taken to get there the stress during the journey has at times been unbearable not knowing what we might find. This was becoming more and more regular so I decided that something had to be done. Bearing in mind that the communication problem was out of our control I researched the idea of some sort of monitoring system that could be installed. Many of the options I came across involved quite expensive monitoring charges on an ongoing basis which would have been quite a drain on our resources. Then I came across Text Care, a one off purchase of equipment which was VAT free as my mother in law has a chronic illness and a very reasonable ongoing cost of £5.00 per month to cover the cost of a SIM card. It sounded perfect, almost too good to be true, but this is truly the exception to the rule. The next step was to persuade her to allow us to install the system as when we mentioned it to her she was rightly very concerned about her privacy. This was made relatively simple when we explained to her that there are no cameras or microphones involved, only discreet sensors that would detect movement, noise, light and temperature. We installed the system hassle free with the assistance of the clear, step by step instructions. Once it was all set up it gave us access to separate graphs for each location we chose. There is also a sensor on the fridge door to let us know when it has been opened. Also we can text ‘?’ to the Text Care number which will let us know the last time all of the sensors were triggered. We are able to register up to eight numbers to the system so other family members can also check. Since the system has been installed it’s no exaggeration to say it has been like a ten ton weight has been lifted from our shoulders. My wife can check as often as she likes to see if mum is up and about and we can form a general pattern of movements and we would soon know if anything was amiss. The value of the peace of mind this has given us all is immeasurable and we feel very grateful that Text Care is on the market and we truly don’t know what we would do without it.
The cherry on the cake has been the customer service backup we have received. Any questions or queries we’ve had had been answered quickly and politely and we honestly couldn’t ask for more.
If we could give a score of ten out of five we most definitely would.