How much does delivery cost?

Delivery is free when purchasing a TextCare Home Pack and for any orders above £295.00. Our standard delivery charge is £3.95 for any other order.

When will my order arrive?

Delivery can take up to one week from when you place the order.

Where do you deliver to?

We currently only deliver to mainland UK with our standard delivery charge. If you require delivery outside of this area, please contact us.

Can I cancel my order?

If you would like to cancel your order, please contact us within 14 days of receiving your items.

How do I return an item?

Please contact us to arrange the return of any item  that you have purchased from TextCare.

Can I have a refund?

We will offer a full refund if one of our products is faulty, not as described or does not do what it is supposed to do. Unfortunately, we are unable to refund delivery costs.

I have a faulty product, what should I do?

In the unlikely event that you have a faulty product, please contact us so that we can find an appropriate solution for you.

Delivery & returns

Elderly mother with dementia and son viewing TextCare home monitoring online portal on a mobile phone